The 60-Day Guarantee
Memo Vance Pro's guarantee has one detail that's easy to miss: the clock starts from your shipping date, not your purchase date.
Why This Matters
Your purchase date and your shipping date can be a few days apart, especially during high-volume periods. If you assume the 60-day window starts when you paid, you could miscalculate your deadline.
How To Find Your Shipping Date
Check the tracking confirmation email sent to the address you used at checkout — that email typically shows the date your order actually left the warehouse.
How To Use The Guarantee
Contact support first to obtain return authorization before shipping anything back. Returned bottles can be empty or unopened, and should include your full name, order number, and purchase email.
A Note On Return Entities
Two different company names have appeared across official policy pages for this product's return-logistics function. Confirm with support directly which name will appear on your specific return paperwork.
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